At SMD Screens, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your SMD screen or accessory, we offer a straightforward refund and returns policy to make the process as simple as possible.
Refunds:
- If you wish to return your SMD screen or accessory for a refund, please contact us within 30 days of the original purchase date.
- The item must be unused, in its original condition, and returned in its original packaging.
- Once we receive the returned item and verify its condition, we will initiate a refund to your original payment method.
- Please allow up to 10 business days for the refund to be processed and reflected in your account.
Returns:
- To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
- The item must be returned within 30 days of the original purchase date, accompanied by the RMA number.
- Returns without an RMA number may not be accepted.
- The customer is responsible for all return shipping costs unless the item is found to be defective or damaged upon receipt.
Exchanges:
- If you would like to exchange your SMD screen or accessory for a different model or size, please contact us to arrange the exchange.
- The item must be in its original condition and returned in its original packaging.
- Once we receive the returned item and verify its condition, we will process the exchange accordingly.
Damaged or Defective Items:
- If your SMD screen or accessory arrives damaged or defective, please contact us immediately to arrange for a replacement or refund.
- We may require photographic evidence of the damage or defect for our records and to expedite the resolution process.
Contact Us:
- If you have any questions or concerns regarding our refund and returns policy, please don’t hesitate to contact our customer service team.
- You can reach us via email at [insert email address], phone at [insert phone number], or through our website’s contact form.
Please note that our refund and returns policy is subject to change without prior notice. We reserve the right to refuse returns or refunds for items that do not meet the criteria outlined in this policy.
